Foundation Policy & Governance
Refund Policy
Payment Reconciliation, Refund Criteria & Dispute Resolution
1. Fee Policy Overview
Job application processing fees (Rs. 299 PKR / 29,900 paisa) paid to Beacon Foundation are non-refundable. Because candidate evaluation, document review, and technical processing commence upon receipt, submitted applications cannot be canceled for a fee refund.
2. Eligible Refund Conditions
Refund requests are evaluated under specific technical circumstances: (a) Payment Gateway Double-Charge: An applicant is charged multiple times for a single application due to a payment gateway error; or (b) Technical System Failure: Payment was deducted from the applicant's account but technical failure prevented application record submission, and automatic reconciliation fails.
3. Ineligible Refund Circumstances
Refunds are NOT applicable for: (a) Candidate decision to withdraw an application; (b) Application rejection due to incomplete qualifications; (c) Candidate non-attendance at scheduled screening tests or interviews; or (d) Selection outcomes.
4. Refund Claim & Reconciliation Process
Applicants experiencing duplicate charges should contact foundation support with details including applicant name, position title, transaction reference ID, payment receipt, and transaction date. Verified claims are reviewed and processed with the payment gateway partner.
5. Disbursal Method
Approved refunds are processed back to the original payment source (such as the originating JazzCash/EasyPaisa wallet or bank account). Cash refunds or transfers to third-party accounts are not permitted.
Official Contact Information
For questions regarding this policy, information requests, or fee reconciliation, please reach out to our official office:
- Organization
- Beacon Foundation
- Helpline
- +92 51 111 232 266
- Address
- Beacon Foundation Operations Office, Islamabad, Pakistan